This security and privacy statement applies to this website which is operated by J Trust Royal Bank (Company Registration Number 00015704) ("J Trust Royal Bank") under the domain name "www.jtrustroyal.com" ("J Trust Royal Bank website").
This security and privacy statement may also apply to services offered by J Trust Royal Bank on websites hosted by third parties. If so, express reference to this security and privacy statement will be made on those websites.
J Trust Royal Bank understands and appreciates that you, as a J Trust Royal Bank website visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. J Trust Royal Bank is committed to protecting your privacy. This J Trust Royal Bank security and privacy statement explains how your personal information will be treated as you access and interact with the J Trust Royal Bank website.
As the J Trust Royal Bank website develops and as technology evolves, J Trust Royal Bank will continue to strive to provide you with better and more customised services and with a more effective website. J Trust Royal Bank encourages you to review the security and privacy statement periodically because the security and privacy statement may change from time to time.
The J Trust Royal Bank Privacy Policy explains how J Trust Royal Bank generally protects your privacy and confidentiality. The principles set out in the J Trust Royal Bank Privacy Policy also apply to J Trust Royal Bank websites.
In addition to the provisions of this security and privacy statement, there may also be specific and additional privacy provisions which apply to certain sections of the J Trust Royal Bank website. Because those specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the J Trust Royal Bank website. In the event of any inconsistency between the provisions of this security and privacy statement and those other specific and additional provisions, the specific and additional provisions will prevail.
J Trust Royal Bank takes reasonable steps to preserve the security of cookie and personal information in accordance with the J Trust Royal Bank website terms of use and this security and privacy statement. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted). If secure transmission is indicated, J Trust Royal Bank currently uses TLS version 1.2 with 256 bit encryption as a minimum.
J Trust Royal Bank regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although J Trust Royal Bank strives to protect such information, J Trust Royal Bank cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.
The information that J Trust Royal Bank collects about you is dependent on how you use the facilities offered by the J Trust Royal Bank website.
If you visit an unsecure area of the J Trust Royal Bank website (that is, an area where you are not required to log on) to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded. However, our systems will not record any personally identifiable information.
The J Trust Royal Bank website offers a number of interactive facilities including tools such as the Purchasing Power Calculator, as well as online surveys and application forms.
If you decide to complete an online survey, the information that you enter into the survey will only be collected by J Trust Royal Bank if you submit your survey. If at any stage you cancel your application or log out prior to submitting your survey, the information you have entered up to that point will be automatically deleted.
The J Trust Royal Bank website also contains links to the websites of third party providers of goods and services ("Third Party websites"). If you have accessed Third Party websites through the J Trust Royal Bank website and if those third parties collect information about you, J Trust Royal Bank may also collect or have access to that information as part of our arrangements with those third parties.
Where you access a Third Party website from the J Trust Royal Bank website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party. You cannot usually be identified from the information that is shared; if you can be identified from this information, we will seek your consent before sharing such information.
Third Party websites should contain their own privacy statements and those third parties are responsible for their own privacy practices.
Your IP address is the identifier for your computer or device when you are using the internet with regards to geo-locations, network domains and servers.
J Trust Royal Bank collects your IP address when you interact with various parts of the J Trust Royal Bank website and other digital solutions (e.g. Internet Banking and JTR Connect).
We collect and store your IP address for security and audit purposes and as described under the heading “Information collected by online security service” below. For instance, J Trust Royal Bank collects and stores your IP address when you log onto an Electronic Banking Channel. J Trust Royal Bank uses this information when we attempt to detect and prevent fraudulent transactions in its Electronic Banking Channels.
JTRUST ROYAL BANK uses a third-party online security service in order to better protect your online security when using JTRUST ROYAL Internet Banking and ‘JTR Connect’. As part of this service, the third party collects and analyses information from your browser session to detect security threats or vulnerabilities that may be on or associated with your computer or device. As a general rule, no personal information is collected by this third party. However, if any personal information is collected, this third party is required under their arrangements with JTRUST ROYAL BANK to maintain the privacy and confidentiality of that personal information.
The information collected by the online security service is collected from your browser. It may include IP address, a unique session identifier, web-browser type and version, HTTP headers and malicious software data.
If no vulnerabilities or threats are detected, JTRUST ROYAL BANK has arranged that the information collected from your browser will be deleted by the third party. If vulnerabilities or threats are detected, the information is provided by the third party to JTRUST ROYAL BANK for security purposes.
By using JTRUST ROYAL BANK Internet Banking and JTR Connect, you authorise JTRUST ROYAL BANK to conduct online vulnerabilities and threat detection and access information from your browser session for security purposes.
Any online vulnerabilities and threat detection undertaken by or on behalf of JTRUST ROYAL BANK should not be considered a substitute for or alternative to customers undertaking their own precautions and protective measures including maintenance of appropriate anti-virus software.
A "cookie" is a small text file placed on your computer by our web server. A cookie can later be retrieved by our web servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.
J Trust Royal Bank uses “cookies” as a fundamental part of interaction with your Internet browser. The purpose is to provide you with a better and more customised service and with a more effective website.
J Trust Royal Bank allocates a cookie to each Internet browser that visits the J Trust Royal Bank website. This cookie does not allow us to collect personally identifiable information about you. The cookies are used for security, marketing and personalisation purposes, including:
- to allocate a J Trust Royal Bank identification number to your Internet browser;
- to determine if you have previously visited the J Trust Royal Bank website;
- to identify pages you have accessed and Third Party websites you have accessed.
Most of the J Trust Royal Bank website operates by using this type of cookie.
J Trust Royal Bank also uses cookies for secure services (that is, an area where J Trust Royal Bank uses encryption) on the J Trust Royal Bank website. These cookies are used for a variety of purposes, including for security, marketing and personalisation reasons. If your browser is configured to reject all cookies you will be unable to use secure services on the J Trust Royal Bank website that require cookies in order to participate. Those services include (but are not limited to):
- online applications (e.g. applying for a product, surveys or J Trust Royal Bank locator tools); and
- Internet Banking.
You may still be able to use some information-only pages even if you do not accept cookies.
J Trust Royal Bank uses advertising companies (e.g. Google and Facebook) to deliver online advertising where J Trust Royal Bank banner advertisements are placed on Third Party websites.
When you view a J Trust Royal Bank advertisement on a Third Party website, the advertising company uses cookies and in some cases 'web beacons' to collect information such as:
- the server your computer is logged onto;
- your browser type;
- the date and time of your visit; and
- the performance of their marketing efforts.
When you access the J Trust Royal Bank website after viewing a J Trust Royal Bank advertisement on a Third Party website, the advertising company collects information on how you use the J Trust Royal Bank website (e.g. which pages you view) and whether you complete an online application.
In addition, J Trust Royal Bank also uses web analytics service providers to collect information on how you use the J Trust Royal Bank website, using cookies to collect information similar to that collected by the advertising company.
The advertising companies and J Trust Royal Bank use this information to perform statistical analyses of aggregate user behaviour, but these analyses are not based on personal information.
J Trust Royal Bank uses these analyses to measure advertising effectiveness and relative consumer interest in the various areas of the J Trust Royal Bank website. As a general rule, no personal information is collected in this process. If however you choose to provide personal or other types of information it is automatically collected and the advertising companies are required under their arrangements with J Trust Royal Bank to maintain the privacy and confidentiality of that personal information.
This information is also used to present content on jtrustroyal.com and Third Party websites that J Trust Royal Bank believes may be relevant to you.
We may preserve the content of any electronic messages (e.g. email) that you send us. This message content may be monitored by J Trust Royal Bank for security issues. Our response to you may also be monitored for quality assurance.
We will only use or disclose personal information or information generated by cookies in accordance with the Privacy Policy, any specific and additional provisions relating to privacy which apply to certain areas of the J Trust Royal Bank website and as otherwise set out in this security and privacy statement.
You agree and accept that your use of the J Trust Royal Bank website indicates your acceptance of the J Trust Royal Bank website terms of use and the security and privacy statement.
This is the current security and privacy statement. It replaces any other security and privacy statement for the J Trust Royal Bank website published on the J Trust Royal Bank website to date. J Trust Royal Bank may at any time vary the security and privacy statement by publishing the varied security and privacy statement on the J Trust Royal Bank website. You accept that by doing this, J Trust Royal Bank has provided you with sufficient notice of the variation.