We employ a range of security measures and initiatives in pursuit of our priority to keep your data and personal information secure.

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  • J Trust Royal will never send you an email asking for your account details, financial details, or your log in details for Internet Banking, JTR Mobile, or JTR Connect.
  • Our Customer Care Centre is open 24/7 for your convenience. You can call us anytime from anywhere in the world on +855 (0) 23 999 000 if you are concerned your accounts, cards or PINs have been compromised.

  • J Trust Royal manages a security network, uses applications from approved vendors with secure coding practices, and conducts regular penetration testing through a third party security firm to protect customers against malware.
  • When you log on to any of our digital banking tools your username and password are encrypted, which means your data is converted into a complex code to conceal it.
  • Whenever you call us or request changes to your account settings, we will ask you to verify your identity to make sure it really is you. The process of identity verification isn’t overly taxing and is an important measure to keep your data safe.
  • We employ continuous fraud detection measures and if we spot any suspicious activity, we will contact you immediately. Please ensure you keep us informed of any changes to your contact information, especially when you travel, so we can reach you promptly.
  • In addition to our online security measures, we also maintain rigid standards of internal security in order to guarantee bank employees (and others with access to the physical premises) don’t have the opportunity to steal the personal information of our customers.

  • The dual measures of chip-and-PIN on our credit and debit cards makes it doubly difficult for criminals to obtain your information. The embedded microchip holds encrypted details about your card that cannot be easily extracted using skimmers and the PIN makes it harder for thieves to use your card for fraudulent purchases.
  • If you have a credit card that requires a signature rather than a PIN we recommend you contact us so a PIN can be added to your card to provide greater security.
  • We employ continuous fraud detection measures to quickly pick up unusual card activity. Please keep us informed of any changes to your contact details so our fraud monitoring team can easily reach you to check if a recent transaction was yours.

  • We employ continuous fraud detection measures and if we spot any suspicious activity, we will contact you immediately. Please ensure you keep us informed of any changes to your contact information, especially when you travel, so we can reach you promptly.
  • If you are concerned about a missing card or if your card has been stolen please report it to us immediately on +855 (0) 23 999 000. We can either put a block on your card or cancel it instantly. In the event of a cancellation your credit card can never be used again and a new one will need to be issued. A block is temporary and can be lifted once you find your missing card but, in the meantime, no transactions can be made.
  • New cards can be lost or stolen by a third-party during transit to you. To protect you from this, J Trust Royal requires customers to collect new cards from one of our branches. Please bring photo ID with you to present at the time of collection.
  • Zero liability is a form of consumer protection that all credit card providers are obliged to give you. This means that you will not be held liable for fraudulent activities that appear on your account. However, there are certain conditions and exceptions to this which you should note: you are obliged to report any fraudulent activity as soon as you notice it, and you must also take reasonable care to protect your card from loss or theft. Depending on which card you have, there are some other exclusions which can be found in your card policy.

  • J Trust Royal can place a “stop payment” on any cheque before it is presented. If you want to cancel a cheque payment please inform us as quickly as possible and we will note the instruction in our system. When the cheque is presented for payment at any bank in Cambodia, the cheque will be revoked and the payment will not be made.

Report a lost, stolen or misplaced card

Call our 24/7 Customer Care Centre: +855 (0) 23 999 000

Report a hoax email or suspicious message

Send us an email ccc@jtrustroyal.com

Report fraudulent or unusual activity

Call us immediately: +855 (0) 23 999 000

This information seeks to raise awareness and provides general information only. It may be necessary or appropriate to ensure that measures are taken in addition to, or in substitution for, the measures presented having regard to your particular personal or business circumstances.