Introducing your new Digital Banking Experience – JTR Connect.

We look after all of your commercial banking needs with our comprehensive Cash Management and Trade commercial banking portal.

Here are a few of the features that will make your banking easier:

Manage your Financial Position at a glance with the Account Summary screen

Grow your business with a range of Trade Finance Solutions

Trade Loans

 

Applications made simple and easy

Manage the Day-to-Day

 

Salary Payments as easy as 1, 2, 3

Manage Alerts & Notifications

Choose Channel Email and Channel Inbox on any or all of your financial transactions and security-related changes.

Design Your Own Canvas

 

Create your own customised workspace using a range of Apps and Layouts

How to Access JTR Connect

Welcome to JTR Connect. As a new user of the service all you need to do to access JTR Connect for the first time is complete the registration process followed by the login process.

Make sure you have your ‘Corporate ID’ and your ‘User ID’ to do this. If you don’t have this information, then contact your Relationship Manager, call our Customer Care hotline number on 023 999 255 or visit your local Branch.

To register:

  1. Open the JTR Connect portal by clicking on the ‘Corporate’ tab or ‘Login’ on the top right of the J Trust Royal Bank home page
  2. Enter your ‘Corporate ID’ and ‘User ID’
  3. Enter the temporary password you received from the bank
  4. Enter the One-time Password (OTP) that is sent to your mobile phone
  5. Set up your security questions
  6. Enter and confirm your new password
  7. You will receive a confirmation that you have successfully registered for JTR Connect

You can then proceed to Login:

  1. Enter your ‘Corporate ID’ and ‘User ID’
  2. Enter your new password that you entered at step 6 above
  3. Enter the new One-time Password (OTP) sent to your mobile phone
  4. Next you will be presented with your JTR Connect Home Page, your dashboard.
  5. You have now successfully completed your first-time access - registration and login.

Frequently Asked Questions

JTR Connect is a comprehensive Cash Management and Trade portal that provides a superior level of internet banking experience for all of our corporate and business clients.

JTR Connect provides a range of features designed around four main functions:

  1. General Services - provides all of your user specific functions such as logging in, your dashboard, reporting, designing your own canvas and widgets.
  2. Account Services – includes account information, instrument services, deposit information and booking, and approvals and status.
  3. Payments - includes beneficiaries, transfers, file uploads, other instruments such as banker’s cheque, standing instructions and a range of miscellaneous transactions and activities.
  4. Trade Finance - includes trade transactions, import and export services, bank guarantees, trade loans, trade analytics, libraries and activity summaries.

In addition to the standard maker and checker roles, JTR Connect supports roles that can be assigned based on a range of attributes, such as:

  • Company - company level; single or multiple companies.
  • Product - product access by company; product and workflow access per user.
  • Account - account access by user.
  • Limits - daily amount; daily limits on the number of transactions.
  • Multiple levels of authorizations and range of limits.

To use JTR Connect your business must be a bank customer. You can apply for a business account by visiting a J Trust Royal Bank branch or calling our Customer Care hotline number on 023 999 000.

You can access JTR Connect three ways:

  1. By clicking on the ‘Corporate’ tab at the top of the J Trust Royal Bank home page,
  2. By clicking on the ‘Login’ tab on the top right of the J Trust Royal Bank home page, or
  3. By inserting this https://jtronline.jtrustroyal.com into your Internet browser, then saving this to your favourites for easier access in the future.

You can access JTR Connect using any recent Internet browser such as Google Chrome, Internet Explorer and FireFox.

OTP stands for One-Time Password. It is a 6-digit security code that is sent to your registered mobile phone number that you have with the bank. It is an additional level of security to protect you whenever you use JTR Connect. This is a temporary code that will expire 30-secords after you receive it.

You will need to use an OTP for the following:

  1. When you log into JTR Connect the first time and every time thereafter,
  2. When you forget your password,
  3. When your password has expired, and
  4. When authorizing the transactions as the checker.

OTP is a global industry security practice. It is the most secure way to ensure your bank accounts and personal information are protected. It is very important that you keep your log in credentials such as your Corporate ID, your User ID, your password and OTPs confidential. It is recommended that you do not share any of these codes with family members, friends, colleagues or bank staff.

Click the following link for more Frequently Asked Questions about One-Time Passwords (OTPs)

For your reference

While all documentation is completed in our branches we also know that it can be helpful to know what to expect before you arrive. Here are the forms and other relevant documents related to JTR Connect. You don’t need to complete the forms before you come in – our friendly staff is there to help you.

Helpful forms & documents

Terms and Conditions

Please call our business support team should you require assistance or have a general enquiry on your business account.

Call: +855 (0) 23 999 255

Hours: 8am-5pm, Monday – Friday (excluding public holidays)