J Trust Royal is pleased to partner with Visa to offer our customers a convenient and secure debit card linked to your J Trust Royal transaction account.

Frequently asked questions

The J Trust Royal Visa Classic Debit card is our standard debit card for eligible everyday transaction accounts. It offers customers the convenience of access to the worldwide Visa network, allowing you to shop online, locally, overseas, or over the phone with your own money. Knowing you’re spending money directly from your transaction account provides many customers with greater financial control over their spending.

The J Trust Royal Visa Classic Debit Card is available for customers holding a:

  • Convenience Plus Account,
  • Personal Cheque Account, or
  • Fast Saver Account.

The J Trust Royal Gold Visa Debit Card is available for customers holding a Premier account.

The J Trust Royal Visa Classic Debit Card can be used to:

  • Make secure transactions at any Visa merchant worldwide, including in Cambodia, online, over the phone, and via mail orders, and
  • Withdraw cash at Visa and PLUS ATMs worldwide (J Trust Royal Bank ATMs are part of the PLUS ATM network).

The transaction amount is directly debited from your account that is linked to the card the same day as the transaction occurs.

The J Trust Royal Visa Classic Debit Card comes with a comprehensive range of security features including:

  • Enhanced EMV-Dynamic Data Authentication Smart Chip that offers a global standard of security;
  • Continuous fraud monitoring to identify any suspicious activity and help prevent unauthorised transactions;
  • The option to either permanently cancel or temporarily block your card the instant you notify the bank that your card has been stolen, lost or misplaced; and
  • New and replacement cards are issued as de-activated (blocked) cards to prevent the risk of unauthorised signature-based transactions. You can conveniently and instantly activate your card by calling our 24-hour Customer Care Centre at +855 23 999 000.

Please notify the Bank immediately by calling our 24-hour Customer Care Centre on +855 23 999 000.

Your daily spending limits are subject to the available balance in your linked account or up to US$2,000 for J Trust Royal ATM withdrawals and US$9,999 for electronic transactions for general banking customers.

If necessary, you can discuss with us the possibility of increasing or decreasing your limits. Please contact us if we can help you further.

No, the replacement card will be issued with the default settings unless you specified otherwise at the time you requested your new card. Please refer to the previous question for the default settings or contact us if we can help you further.

How to apply

STEP 1

Visit your nearest J Trust Royal branch and talk to one of our friendly Personal Bankers.

STEP 2

Open a J Trust Royal transaction account (if you do not yet have one) that will be linked to your debit card.

STEP 3

Fill out an application form with help from our friendly staff.

STEP 4

Show valid identification: your national identity card or passport.*

STEP 5

Later, you simply collect your Visa Debit Card from the branch where the account was opened.

*Non-Cambodian citizens must show further identification: passport with a visa valid for at least six months.

For your reference

While all documentation is completed in our branches we also know that it can be helpful to know what to expect before you arrive. Here are the forms and other relevant documents used to apply for a debit card. You don’t need to complete the forms before you come in – our friendly staff are there to help you.

Helpful forms & documents

Call Us

Our Customer Care Centre is open 24/7. Call us on +855 (0)23 999 000.

Contact Us

Write to Us

Send your enquiry to us by completing a simple online form.

Online Enquiry Form

Visit Us

Talk to a Personal Banker at your nearest branch.

Find Us