Airport Lounge Access
Exclusive access for our Visa Platinum Credit Card holders
We are pleased to partner with DragonPass to offer our customers six free passes annually to your choice of more than 1,000 airport lounges worldwide, including the business class lounges at Phnom Penh and Siem Reap international airports.
More benefits with our Visa Platinum Credit Card
Extra benefits to our Visa Platinum Credit Card holders! Now with your free passes, you can bring guest into airport lounges. This offer is effective from 21 DEC 2019.
Contact one of our nearest branches or call our Customer Care Centre at 023-999-000 to learn more.
Terms & conditions
- Please present your QR code obtained via the DragonPass app, along with your Boarding Pass, at the participating airport lounge front desk to access the facilities.
- Access is granted to main cardholders and supplementary cardholders holding a qualified J Trust Royal Platinum Credit Card.
- All cardholders will enjoy lounge access to Plaza Premium Lounge at Phnom Penh and Siem Reap International airports regardless of the travel class or the airline flown with. This includes food and beverage (unless otherwise indicated by the lounge management).
- Expired/Lost/Stolen/Cancelled Cards will not be eligible for entry.
- Access of J Trust Royal cardholders' guests and children is at the prevailing rates of lounges and solely at the discretion of the lounge management. All additional charges should be charged to a J Trust Royal Platinum Credit Card.
- Airport Lounges reserve the right to refuse entry to any cardholders who cannot present the necessary documents.
In case of any issues
If you have difficulty gaining airport lounge access, please email our Customer Care Centre (ccc@jtrustroyal.com) along with the below information:
- Your name
- Your card Number (first and last 6 digits of card number only)
- Airport Lounge
- Terminal
- Date & time of visit
- Airlines flown
Security Matters
At J Trust Royal Bank we are serious about security
All our J Trust Royal Visa Debit Cards have an embedded Enhanced EMV-Dynamic Data Authentication Smart Chip that offers a global standard of security.
We have continuous fraud monitoring systems in place to identify any suspicious activity and help prevent unauthorised transactions. Please keep your contact information with us up-to-date so that we can reach you quickly if suspicious activity is detected.
Our digital banking tools, while simple to use, also incorporate a range of security measures. We manage a security network, use applications from approved vendors with secure coding practices, and conduct regular penetration testing through a third party security firm to protect customers against malware.
Customer Care Centre: +855 (0) 23 999 000
Call us immediately to report lost, stolen or misplaced cards or compromised pin numbers. We can temporarily block or permanently cancel your missing card and organise for a new card to be reissued.